Nick Yeates

nyeates1 [at] umbc [dot] edu

Baltimore, MD 21075
Cell: 301.219.6149

Skills

  • Project management, Product management, Systems management, Open Source expert and advocate, Interpersonal skills, Employee and Team management, Technical hiring, Business-oriented IT, Ex-entrepreneur, Policy creation, Change management, Research
  • Mac, Linux, Windows, and mobile computing expert; Spreadsheet master, MS Office and Google docs wizard, SQL databases, Web programming, E-commerce, Cloud Computing expert
  • Industry experience in E-Commerce / Web, Software Production, Cloud Computing, Higher Education, State Government, Start-up, Enterprise Open Source, and Financial IT

Experience

Community Manager / Support Engineer

Zenoss, Inc. http://www.zenoss.com 2010 - 2012

Description

Develop, excel and expand the worldwide open source Zenoss community, who are nearly 100k members strong. An overarching goal was to push community members to succeed with our product. I wore many hats in this high-tech role: community product management, public liaison, IT engineering & support, webmaster, marketing, documentation, and pre-sales roles.

See my work! - My online profile at Zenoss

Key Business Contributions


Product Services Engineer

Zenoss, Inc. http://www.zenoss.com 2009 - 2010

Description

Manage, support, analyze, design, integrate, and administer our software product at customer sites. I handled communication amongst technical and non-technical audiences amongst Fortune 500 clients such as LinkedIn.com, Myspace.com, USArmy, Nintendo, VMWare, SAIC and Cloud Computing providers. Product mastery and customer-elation were key success factors.

Key Business Contributions

  • Propelled satisfaction and sales - I developed a virtualized testing platform that assisted three cross-functional groups.
  • Cloud Computing Market Expert - I became the expert for my group, attending Cloud-related conferences, and writing research.
  • 80% renewal customers - A direct side-effect of good customer service, was at above-industry rates.
  • 95% Customer Satisfaction - Stayed above industry-average rates.

IT Manager / Systems Engineer

UMBC Graduate School http://www.umbc.edu/gradschool/ 2004 - 2008

Description

Manage, productize, engineer, and administer current and future UMBC Graduate School information systems, business processes, and department IT needs. The role involved hiring and managing 6 subordinates, working with 200+ fellow workers, supporting 30+ departmental workers, 2000+ applicants (customers), ~20 major integrated systems, with an application system that costs $50,000+ per year to run.

Key Business Contributions

  • 30% increase in customers - I created policies and systems to enable this
  • Variable pricing - I spearheaded a new business model, leading to cost-savings and enhanced user experience.
  • 20% output increase - Created a new “Departmental IT” group that lead centralized IT to handle a 20% workload increase.
  • Employee Management - Requisitioned, hired, and managed multiple employee positions.
  • Public Presentation - Spoke at national conference and business gatherings, to expand the public profile of UMBC.

Entrepreneur, Web Designer, CEO

Click It Design http://www.clickitdesign.com/ 1999 - 2002

Description

Start-up business to solve local company’s web-based solutions needs. It was fully managed, funded, run, and implemented by myself. Received assignments from 5 clients.


Education

  • Masters Degree
    • Information Systems, Cumulative GPA: 3.9
    • Expected graduation date: Spring 2012
    • University of Maryland, Baltimore County (UMBC)
  • Bachelor of Science
    • Information Systems, Information Systems GPA: 3.0
    • Graduation date: Fall 2004
    • University of Maryland, Baltimore County (UMBC)

Organizations and Acknowledgments

References

Contacts are available upon request.

 
resume/resume_prod_mgr.txt · Last modified: 02.10.2012 17:24 by 173.59.237.128
 
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