Nick Yeates

nyeates1 [at] umbc [dot] edu

Baltimore, MD 21075
Cell: 301.219.6149


  • Community management, Interpersonal skills, Open Source expert and advocate, Project management, Employee and Team management, Ex-entrepreneur, Startup enthusiast, Policy creation, Change management, Research
  • Cloud computing expert, Mac, Linux, Unix, Windows expert; IT Infrastructure pro, Documentation master, SQL DBMSs, Web programming, E-commerce
  • Industry experience in Enterprise Open Source & FLOSS, Software Production, e-Commerce / Web, Cloud Computing, Startups, Higher Education, State Government, and Financial IT


Open Source Community Engineer

Zenoss, Inc. 2010 - 2012


Advocate for the worldwide open source Zenoss community, who are nearly 100k members strong. An overarching goal was to push community members to excel and succeed with our product. I wore many hats on everything that is community management at a high-tech company: public liaison, IT engineering & support, community product management, webmaster, marketing, documentation, and pre-sales roles.

nyeates - My online profile at Zenoss

Key Business Contributions

Client Services Engineer

Zenoss, Inc. 2009 - 2010


Engineering large-scale technical solutions on Linux systems for clients such as RackSpace,, USArmy, SAIC, Nintendo, VMWare and cloud computing providers. Our team helped clients analyze, design, integrate, implement, and administer large monitoring and assurance platforms. Customer-elation was a key success factor.

Key Business Contributions

  • Propelled satisfaction and sales - I developed a virtualized testing platform that assisted three cross-functional groups.
  • Cloud Computing Market Expert - I became the expert for my group, attending Cloud-related conferences.
  • 80% renewal customers - A direct side-effect of good customer service, was at above-industry rates.
  • 95% Customer Satisfaction - Stayed above industry-average rates.

IT Manager / Systems Engineer

UMBC Graduate School 2004 - 2008


Manage, upgrade, engineer, and administer current and future UMBC Graduate School information systems, business processes, and department IT needs. The role involved hiring and managing 6 subordinates, working with 200+ fellow workers, supporting 30+ departmental workers, 2000+ applicants (customers), ~20 major integrated systems, with an application system that costs $50,000+ per year to run.

Key Business Contributions

  • 30% increase in customers - I created policies and systems to enable this
  • 20% output increase - Created a new “Departmental IT” group that lead centralized IT to handle a 20% workload increase.
  • Employee Management - Requisitioned, hired, and managed multiple employee positions.
  • Variable pricing - I spearheaded a new business model, leading to cost-savings and enhanced user experience.
  • Public Presentation - Spoke at national conference and business gatherings, to expand the public profile of UMBC.


  • Masters Degree
    • Information Systems, Cumulative GPA: 3.9
    • Expected graduation date: Fall 2012
    • University of Maryland, Baltimore County (UMBC)
  • Bachelor of Science
    • Information Systems, Information Systems GPA: 3.0
    • Graduation date: Fall 2004
    • University of Maryland, Baltimore County (UMBC)

Organizations and Acknowledgments


Contacts are available upon request.

resume.txt · Last modified: 06.04.2012 16:06 by nyeates1
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