====== Nick Yeates ====== Baltimore, MD 21075 Cell: 301.219.6149 ===== Skills ===== * Project management, Product management, Systems management, Open Source expert and advocate, Interpersonal skills, Employee and Team management, Technical hiring, Business-oriented IT, Ex-entrepreneur, Policy creation, Change management, Research * Mac, Linux, Windows, and mobile computing expert; Spreadsheet master, MS Office and Google docs wizard, SQL databases, Web programming, E-commerce, Cloud Computing expert * Industry experience in E-Commerce / Web, Software Production, Cloud Computing, Higher Education, State Government, Start-up, Enterprise Open Source, and Financial IT ===== Experience ===== ==== Community Manager / Support Engineer ==== | Zenoss, Inc. | http://www.zenoss.com | 2010 - 2012 | === Description === Develop, excel and expand the worldwide open source [[http://www.zenoss.org|Zenoss community]], who are nearly 100k members strong. An overarching goal was to push community members to succeed with our product. I wore many hats in this high-tech role: community product management, public liaison, IT engineering & support, webmaster, marketing, documentation, and pre-sales roles. [[http://community.zenoss.org/people/nyeates?view=overview|See my work!]] - My online profile at Zenoss === Key Business Contributions === * __[[http://community.zenoss.org/blogs/zenossblog/2011/02/15/zenoss-core-310-is-now-available|Two major software releases]]__ - Successfully delivered two [[http://community.zenoss.org/blogs/zenossblog/2010/10/27/zenoss-core-303-is-now-available|open source releases]] of Zenoss software * __[[http://community.zenoss.org/blogs/zenossblog/2011/01/07/new-and-updated-zenpacks-for-nov-dec-2010|Product lineup expansion from around the world]]__ - Ran [[http://community.zenoss.org/blogs/zenossblog/2010/11/17/contest-winners-for-zenoss-summer-of-community-zenpacks-contest|public contests]] that brought in dozens of new product plugins * __[[http://community.zenoss.org/docs/DOC-8495|Automated developer submissions]]__ - Engineered system to accept and process new software plugins via [[http://github.com|Github]]. * __[[http://community.zenoss.org/blogs/zenossblog/2012/01/31/core-4-alpha-is-now-available|Open Source Code Release]]__ - Influenced a major company shift to release formerly proprietary core code, back into open source. ---- ==== Product Services Engineer ==== | Zenoss, Inc. | http://www.zenoss.com | 2009 - 2010 | === Description === Manage, support, analyze, design, integrate, and administer our software product at customer sites. I handled communication amongst technical and non-technical audiences amongst Fortune 500 clients such as [[http://www.linkedin.com|LinkedIn.com]], [[http://myspace.com|Myspace.com]], [[http://www.army.mil/|USArmy]], [[http://www.nintendo.com|Nintendo]], [[http://www.vmware.com|VMWare]], [[http://www.saic.com|SAIC]] and Cloud Computing providers. Product mastery and customer-elation were key success factors. === Key Business Contributions === * __Propelled satisfaction and sales__ - I developed a virtualized testing platform that assisted three cross-functional groups. * __Cloud Computing Market Expert__ - I became the expert for my group, attending Cloud-related conferences, and writing research. * __80% renewal customers__ - A direct side-effect of good customer service, was at above-industry rates. * __95% Customer Satisfaction__ - Stayed above industry-average rates. ---- ==== IT Manager / Systems Engineer ==== | UMBC Graduate School | http://www.umbc.edu/gradschool/ | 2004 - 2008 | === Description === Manage, productize, engineer, and administer current and future UMBC Graduate School information systems, business processes, and department IT needs. The role involved hiring and managing 6 subordinates, working with 200+ fellow workers, supporting 30+ departmental workers, 2000+ applicants (customers), ~20 major integrated systems, with an application system that costs $50,000+ per year to run. === Key Business Contributions === * __30% increase in customers__ - I created policies and systems to enable this * __Variable pricing__ - I spearheaded a new business model, leading to cost-savings and enhanced user experience. * __20% output increase__ - Created a new "Departmental IT" group that lead centralized IT to handle a 20% workload increase. * __Employee Management__ - Requisitioned, hired, and managed multiple employee positions. * __Public Presentation__ - Spoke at national conference and business gatherings, to expand the public profile of UMBC. ---- ==== Entrepreneur, Web Designer, CEO ==== | Click It Design | http://www.clickitdesign.com/ | 1999 - 2002 | === Description === Start-up business to solve local company’s web-based solutions needs. It was fully managed, funded, run, and implemented by myself. Received assignments from 5 clients. ---- ===== Education ===== * Masters Degree * Information Systems, Cumulative GPA: 3.9 * Expected graduation date: Spring 2012 * University of Maryland, Baltimore County (UMBC) * Bachelor of Science * Information Systems, Information Systems GPA: 3.0 * Graduation date: Fall 2004 * University of Maryland, Baltimore County (UMBC) ===== Organizations and Acknowledgments ===== * Eagle Scout in Boy Scouts of America http://www.scouting.org/ 1996 * Expert Presenter at Web-technology User Conference, http://corp.collegenet.com 2005-2007 * Co-creator and leader of Departmental IT Group 2005-2008 * Grant Winner at Computer Science Fair http://www.cpcug.org/ 1999 * Golden Key International Honour Society http://www.goldenkey.org/ 2009-current * Chesapeake Regional Tech Council Member http://www.chesapeaketech.org/ 2009- current ===== References ===== Contacts are available upon request.